Returns & Refunds

If it arrives wrong, we fix it. Because every piece is printed for one person, there is no general returns window.

Wrong, flawed or damaged

A misprint, a fault in the garment, or damage that happened on the way to you is our problem and not yours. Email a photo to orders@alphamerch.store within thirty days of delivery, with your order number in the subject line. A replacement goes out at no cost. You do not pay for it and you do not ship the first one back.

Lost in transit

If tracking stops moving or the parcel is confirmed lost, tell us within thirty days of the expected delivery date and we will send another one.

Wrong size or changed your mind

This is the part print to order cannot absorb. Your piece was made for your order and there is no shelf to put it back on, so we cannot accept returns or exchanges for fit or for a change of heart. Read the size guide before you order, and if you are between sizes or unsure, write to us first and we will help you choose.

Wrong address

An order sent to an address that turns out to be incomplete or wrong comes back to the print facility, and we will reship it once you confirm the correct address. Reshipping is at your cost. If you spot a mistake in your address, email us immediately; if production has not started we can usually still catch it.

Cancelling

An order can be cancelled for a full refund any time before production starts, which in practice means within a few hours of placing it. Once the printer has taken it, it cannot be stopped.

Refunds

Where a refund is due it goes back to the card that paid, and the bank usually posts it within five to ten business days of us issuing it.